Terms & Conditions

Our Services

Terms and conditions

Please read these terms and conditions carefully as they contain important information about your rights and obligations when using this website.

1. INFORMATION ABOUT US: The Website is owned and operated by Barno Print Ltd, a limited company registered in England and Wales No. 09981512. Registered office: Durning Hall, Erlham Grove, London E7 9AB.

The term ‘you’ refers to the user or viewer of our Website.

By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.

2. ACCESS: You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and that they comply with them. We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year, however, this is not guaranteed. The Website may be temporarily unavailable at any time because of; server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair. Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3. REGISTERING ON THIS WEBSITE: From you when you purchase a service or product from us, which will usually involve creating an Barno Print account or a guest account. We will collect your full name, email address, company name (if applicable), billing and delivery details.

When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

4. BY REGISTERING ON THE WEBSITE YOU UNDERTAKE: That all the details you provide us for the purpose of registering on the Website are true, accurate, current and complete in all respects. You will notify us immediately of any changes to the information provided on registration. You are over 18 or if under 18 you have a parent or guardian’s permission to register with the Website in conjunction with and under their supervision. To only use the Website using your own username and password. To make every effort to keep your password safe. Not to disclose your password to anyone. To change your password immediately upon discovering that it has been compromised. To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them. You authorise us to transmit your name, address and other personal information supplied by you (included updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

5. ELIGIBILITY TO PURCHASE FROM THE WEBSITE: To be eligible to purchase the Products on this Website and legally enter into and form contracts with us, you must: Be 18 years of age or over. Be legally capable of entering into a binding contract. Provide full details of an address in the United Kingdom for delivery of goods and, if purchasing services, an address in the United Kingdom. If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

5. USE OF THE WEBSITE: You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you. We provide access and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.

6. USE OF OUR DESIGNS: Our site and all intellectual property rights therein (including all text, imagery, template designs, trade names and logos) are owned by, or licensed to, us.

7. TURNAROUND: Unless otherwise stated on our site, we have 2 turnaround options (depending on the product and quantity) – 1 working day and 2 working days. The turnaround dates are estimates and cannot be guaranteed.

Working days are Monday to Friday, excluding UK Bank Holidays.

8. PRICE: We reserve the right to change any services, products, product prices, product specifications and availability at any time. Our on-site products prices are different from the online products.

9. QUANTITIES: All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you. However, you acknowledge that variations in respect of quantities are inherent within the printing industry.

a) Quantity 25-100: Plus or minus of up to 5% b) Quantity 101-1000: Plus or minus of up to 4% c) Quantity 1001-5000: Plus or minus of up to 3% d) Quantity 5001 and over: Plus or minus of up to 2%

10. QUALITY: The images of Products and template designs on our site are for illustrative purposes only.

You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact us by telephone at 02081278383 or email at info@barnoprint.co.uk if you wish to discuss this further with us.

For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.

Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products – for business cards, for example, the tolerance on trimming is 1mm.

The packaging of your Products may vary from that shown on images on our site.

11. RETURN POLICY: If there are any errors on our part after the artwork proof for the job was accepted, www.barnoprint.co.uk will send a replacement job with priority shipping at no charge to the customer. We do not offer any refund for the total amount, only a reprint of the same job. Though, in some case, www.barnoprint.co.uk may offer a refund or voucher to the customer. Clients must follow these steps in order to get a reproduced job.

All returns must be reported within 48 hours from the delivery time. Customers must attach 3 pictures/video of the damaged job or incorrect product(s). Customers must return the damaged job within 48 hours before they want a reproduced job. Typically, a customer representative will respond within one/two business day and resolve the issue at hand. In some cases, www.barnoprint.co.uk will ask for additional information related to the damaged job. Refunds will be issued within 48 hours if the complaint is approved and customers wish to receive their refund in the same payment form used to purchase the job. Customers only have to pay for shipping if they are returning an unused item, but they do not have to pay a restocking fee. All claims with regard to the quality or quantity of the goods shall be made in writing to us. We requires any printing to be returned in full before agreeing to reprint. If Barno Print deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

12. CANCELLATION POLICY: If you wish to cancel a job, please email info@barnoprint.co.uk immediately. As all our orders are customised jobs and cannot be resold, please note, there will be a cancellation fee if the order has been plated and or printed. If the order has been printed, it will be billed in full. If you believe you have been invoiced in error, please email info@barnoprint.co.uk within 7 days of receipt of invoice.

Bespoke quotes are only valid for 7 days after the initial quote date.

Any price or quotations is subject to change at any point without notice, including advertised offers.

13. DESIGN SERVICE: Upfront full payment will be applicable to our customers for any kind of design service whether online or in store. Maximum 2 changes/amendments will be allowed during the design process. An additional 25% of the total design price will be added for each additional amendments after the initial 2 amendments.

A low resolution .jpeg or protected .pdf will be sent for proof.

If customers require our printing services no additional approvement is required from the customer to begin the printing process as the design as already been approved by the customer when uploaded.

We highly recommend that our customers pay attention to detail by proof checking all contact details, special offers and especially all spelling of text before they approve any design for printing. Confirmation of proof approval will only be accepted via email and no other method of communication. Platforms of communication that will not be accepted for final confirmation of any social media.

14. INTELLECTUAL PROPERTY: The content of the Website is protected by copyright (including design copyrights), trademarks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Barno Print Ltd moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world). You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commercial purposes any of the materials or content on the Website. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content. No licence is granted to you to use any of our trademarks or those of our affiliated companies.

15. DISCLAIMER: It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements. We will not be liable to you if the Website is unavailable at any time. We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of the material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date. All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide. Any prices and offers are only valid at the time they are published on the Website. All prices and descriptions supersede all previous publications. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these terms and conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it. We reserve the right to disclose such information to law enforcement authorities as we reasonably feel is necessary should you breach this agreement.

16. WE RESERVE THE RIGHT TO: Make changes to the information or materials on this Website at any time and without notice to you. Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party. Refuse to post material on the Website or to remove material already posted on the Website.

17. YOU MAY NOT USE THE WEBSITE FOR ANY OF THE FOLLOWING PURPOSES: Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise. Breaching any applicable local, national or international laws, regulations or code of practice. Gaining unauthorised access to other computer systems. Interfering with any other person’s use or enjoyment of the Website. Breaching any laws concerning the use of public telecommunications networks. Interfering with, disrupting or damaging networks or websites connected to the Website. Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation. To create and/or publish your own database that features all or substantial parts of the Website. Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner.

18. IN ADDITION, YOU MUST NOT: Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website. Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it. Attack the Website via a denial-of-service attack or a distributed denial-of-service attack. Damage or disrupt any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website. A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

19. SUSPENDING OR TERMINATING YOUR ACCESS: We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if: You fail to make any payment to us when due. You breach the terms of these terms and conditions (repeatedly or otherwise). You are impersonating any other person or entity. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you or your identity We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Website.

20. LINKING TO THE WEBSITE: You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent. Any agreed link must be: To the Website’s homepage. Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted. Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it. Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exist. We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate. We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

21. EXTERNAL LINKS: To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for: The privacy practices of such websites The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources The use which others make of these websites Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

22. LIMITATION OF LIABILITY AND INDEMNITY Notwithstanding any other provision of these terms and conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for: Death or personal injury resulting from our negligence. Fraud or fraudulent misrepresentation. Action pursuant to section 2(3) of the Consumer Protection Act 1987. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are foreseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) Any loss of goodwill or reputation; or Any special or indirect losses; or Any loss of data Wasted management or office time Any other loss or damage of any kind.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

This clause does not affect your statutory rights as a consumer.

23. GENERAL: We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time. We reserve the right to refuse service, without reason, at any time so as to protect and not harm our interests. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in these terms and conditions and the remainder of the provision in question will not be affected. All Contracts are concluded and available in English only. If we fail, at any time to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations. We are not yet VAT registered, so any kind of VAT invoice offers will be refused until we are vat registered. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

24. GOVERNING LAW AND JURISDICTION: The Website is controlled and operated in the United Kingdom. These terms and conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.