Privacy Policy

This Privacy Policy describes how Barno Print (“we”, “us”, “our”) collects, uses and protects your personal information when you visit and use our website https://www.barnoprint.co.uk/ or contact us through any communication channel.

We are committed to safeguarding your personal data and ensuring transparency regarding how it is used.

By using our website, placing an order, or providing any personal information, you agree to the terms of this Privacy Policy.

1. Who We Are

Barno Print
Address: 55 Woodgrange Road, Forest Gate, London E7 0EL
Phone: 020 8127 8383
Email: info@barnoprint.co.uk

Barno Print acts as the data controller for information processed through our website and services.

2. Information We Collect

We may collect personal and non-personal information, including but not limited to:

A. Information You Provide

When placing an order, contacting us, filling forms or requesting quotes:

  • Full name
  • Contact number
  • Email address
  • Billing and delivery addresses
  • Company information
  • Print job details
  • Payment information (processed securely via third parties)

B. Automatic Data Collected

When using the website:

  • IP address
  • Browser type & device information
  • Pages visited
  • Session behaviour & interactions
  • Time spent on our website

C. Order-Specific Information

For printing fulfilment:

  • Artwork, images and content supplied by customers

D. Communication Records

This includes:

  • Emails
  • Order notes
  • Customer service requests

3. How We Use Your Information

We may use your personal information to:

✔ Process and fulfil orders
✔ Contact you about order updates or clarifications
✔ Send invoices, delivery notes and proofs
✔ Improve website functionality
✔ Provide support or respond to enquiries
✔ Personalise customer experience
✔ Maintain legal and accounting compliance

We may send service-based notifications (such as shipping updates), which are not promotional and cannot be unsubscribed from.

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., fulfilling purchases)
  • Legal obligations (e.g., tax documentation)
  • Legitimate business interest

     

  • Consent, when applicable (e.g., marketing communications)

5. How We Share Your Information

We do not sell or rent personal data.

We may share necessary information with approved third-party service providers, including:

  • Courier delivery companies
  • Payment gateways
  • Email providers
  • Accounting systems
  • Website hosting and security providers

They are contractually obligated to safeguard your data and use it only for service fulfilment.

Examples may include:
Royal Mail, DPD, Stripe, PayPal, accounting software, or printing partners.

6. Payment Security

We do not store full payment card data.

Payments are processed securely through third-party platforms using encrypted technology.

No staff member has direct access to card details.

7. Cookies & Tracking Technology

Our website may use:

  • Strictly necessary cookies
  • Performance analytics cookies
  • Browsing session identifiers

Cookies help improve user experience, and some are essential for checkout, login and cart functionality.

Users may disable cookies from their browser, but certain website features may not function correctly.

8. Data Retention Period

We retain customer and order records for as long as required by law, typically up to 6 years for accounting and reporting purposes.

Artwork files and print-related files may be retained longer for reorders unless removal is requested.

You may request permanent deletion of your files at any time.

9. How We Protect Your Data

We use industry-standard security techniques including:

✔ SSL-encrypted communication
✔ Role-based system access
✔ Encrypted payment processing
✔ Regular security monitoring
✔ Secure server hosting

Although no system is 100% secure, we take reasonable steps to protect data from misuse, unauthorised access or loss.

10. Your Rights Under UK GDPR

You have the right to:

  • Access personal data we hold
    ● Correct inaccurate or incomplete information
    ● Request erasure of your data
    ● Restrict further processing
    ● Object to certain processing
    ● Request data portability

Requests should be submitted to:

📧 info@barnoprint.co.uk

We may require proof of identity for verification.

11. Marketing Communications

We only send promotional emails where consent has been provided.
You may unsubscribe at any time using the email footer link or by contacting us directly.

12. Third-Party Website Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

Please review their policies individually.

13. Updates to This Policy

We may update this Privacy Policy occasionally to comply with:

  • legal requirements
  • operational changes
  • service updates

The latest version will always appear on this page.

14. Contact Us

For complaints, enquiries or policy-related questions:

📧 Email: info@barnoprint.co.uk
📞 Phone: 020 8127 8383
🏢 Address: 55 Woodgrange Road, Forest Gate, London E7 0EL

Thank you for trusting Barno Print—your privacy and data safety matter to us.